Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

in progress

Doesn't Work With Firefox



3 replies to this topic

#1 aplus

aplus

    Member

  • Members
  • Others: BackupBuddy, Builder, Exchange - Stripe
  • PipPip
  • 22 posts

Posted 07 August 2013 - 07:41 AM

After completing the order and entering user details and password pressing Register does nothing when using FireFox: http://www.hirosawa-sensei.com/product/001-semniar/?ite-sw-state=checkout

Also "I can get as far as booking the two days and the dinner but when I hit Checkout it takes me back to the registration page. I can't register my name or pay."

Thanks

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts
  • LocationOklahoma City, OK

Posted 07 August 2013 - 08:37 AM

Hi aplus,

I was able to register on your site without any issue in Firefox (username iThemes Support if you want to remove the transaction).  And when I hit the checkout button after registration, I was able to complete the transaction; I wasn't returned to the registration page.

Are you getting any error messages or anything that would help us narrow down what's going on?

Thanks,

Elise

#3 aplus

aplus

    Member

  • Members
  • Others: BackupBuddy, Builder, Exchange - Stripe
  • PipPip
  • 22 posts

Posted 07 August 2013 - 03:37 PM

Hi Elise,

No error messages. Pressing Register does nothing  (see movie). I have also had instances where the sale process seems to quit and go back to the product page.

I have launched this live two days ago and I am getting complaints from users. EG:

  "I've received feedback from people in city dojo on the new website.
1. Registration link hard to find.
2. Registration not working. When they press submit button nothing happens. "  


There should also be the ability (when using multiple sales) to "continue shopping".  It is confusing to have to leave the sale to add another product from the start to the cart.

Thanks,

#4 dusto

dusto

    Member

  • Members
  • Others: BackupBuddy, BackupBuddy
  • PipPip
  • 19 posts

Posted 20 February 2014 - 03:48 PM

this is a common issie with many eccommerce platfomrs it generally related to the cookie being blocked in that session, i think you will find if your customer close firefox and log back in it will work. Had this issue with another provider and never had it resolved.
Digital Marketing Strategies Online Innovation Google Adwords Management



Reply to this Topic


ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.


  



Also tagged with one or more of these keywords: in progress

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users