Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Ftp Screen Shows Blank


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Michael Brown_*

Guest_Michael Brown_*
  • Guests

Posted 20 August 2013 - 01:09 PM

Just purchased the backup plugin.  When viewing the ftp the screen is blank, as was as the other options for transferring a backup.  Any help would be great.

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,729 posts

Posted 20 August 2013 - 01:57 PM

Hey Michael,

Please login to the forum (it should be the same username and password you used to download BackupBuddy from your iThemes Member panel) and post your question in the BackupBuddy forum.  The moderators will be able to help you out there.  

Thanks,

Elise