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Importbuddy Password


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#1 Guest_Mag_*

Guest_Mag_*
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Posted 27 August 2013 - 08:22 AM

Hello,

Yesterday we found out that our site had crashed due to our servers harddrive failing. Very thankfully, we did have it backed up with BackupBuddy but now I have a problem. I have already FTP'd the backup and ImportBuddy file into the new server, but when I go to mysite.com/importbuddy.php I need my ImportBuddy password that was in my settings.

Well, sadly I can't access my settings now that my site is down and I need a password to enter! Can you help?

Thank you!

#2 Ronald

Ronald

    Forum Admin

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  • Others: All Plugins, All Themes, Moderators, Webdesign
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Posted 28 August 2013 - 06:12 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.




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ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

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