Jump to content

Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.


Stripe Payment Login Required

stripe payment login problem

1 reply to this topic

#1 dkithemes



  • Members
  • PipPip
  • 10 posts

Posted 27 August 2013 - 06:45 PM

I am having trouble with the Stripe payment interface.  Here is the link:  http://ieshiameshyll.com/product/test/ When the user selects the "Buy Now" button, after one or two presses, they are prompted to login.  And until a solution is found, I have created a user with no assigned role.  Therefore, the user only has to type in "customer" as the user and "password" in order to make a purchase.  However, I want to simplify this process so that the user is not prompted to log in or create an account at all.

Attached Thumbnails

  • screen-shot.jpg

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 6,592 posts
  • LocationOklahoma City, OK

Posted 27 August 2013 - 08:43 PM

Hi dkithemes,

Allowing your customers to purchase without registering or logging in (like a guest checkout) isn't an option in Exchange at this time.  It is something that has been added as a feature request however.  You can vote on feature requests on our Exchange Roadmap.

Let us know if you have any additional questions.



Reply to this Topic

If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Exchange Add-on - Stripe forum.


Also tagged with one or more of these keywords: information, stripe, payment, login, problem

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users