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Problem With Ithemes Carousel

carousel plugin wordpress update error website problem images wordpress 3.6

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1 reply to this topic

#1 Guest_Alisa_*

Guest_Alisa_*
  • Guests

Posted 29 August 2013 - 02:13 PM

Hi,
I have a wordpress website called www.doublehappinessjewelry.com
It had not been updated since 2012.
It had a carousel rotation of pics on the home page.
I updated the site yesterday it is now wordpress 3.6
The home page photo carousel disappeared.
I have version 1.0.24 of Carousel.
Are they incompatible? do I need up update my plug in?
I dont know why it stopped working.
I am not a tech.. so layman's terms please..
thanks
Alisa

#2 Gerroald

Gerroald

    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 3,646 posts

Posted 29 August 2013 - 02:38 PM

Hello Alisa,

Without updating for a year there could be a number of possible issues. It is always recommended to stay up to date with everything on your site. For support with this issue you'll need to renew your license and post in the appropriate forum. If you'd like to renew there's a 25% Customer Loyalty Discount. You can contact sales@ithemes.com for more information.

Thanks for understanding,

Gerroald