Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Hudson Theme


This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 jcangro

jcangro

    New Member

  • Members
  • Others: Builder
  • 3 posts

Posted 05 September 2013 - 02:04 PM

Hello,

I'm a new member. I thought I purchased the Hudson theme a few days ago, but when I went to my member panel, it is not part of my download links. Please see attached screen shot. How can I get the Hudson theme added to my panel? Or can I take advantage of the new promotion to upgrade for $97.

Can anyone help? I've been trying to get questions answered via email and I just want to get this resolved.

Thanks

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,698 posts

Posted 05 September 2013 - 02:08 PM

Hi jcangro,

I show that you purchased the Foundation Pack, not Hudson.  If you need to change your purchase or upgrade to a different one, please contact sales@ithemes.com and they can help you out.

Thanks,

Elise

#3 jcangro

jcangro

    New Member

  • Members
  • Others: Builder
  • 3 posts

Posted 05 September 2013 - 06:10 PM

Thanks very much.
I sent a message to that email address. I did get one response but no follow ups in a couple of days. I've sent another message and hope someone will reply soon.

#4 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,698 posts

Posted 06 September 2013 - 09:00 AM

Hi jcangro,

Be sure to check your spam folder.  Sometimes the sales emails end up there.

Thanks,

Elise