Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
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Posted 06 September 2013 - 07:13 AM
Posted 06 September 2013 - 09:06 AM
You're correct. You can use the plugin on as many sites as you'd like. Any site that isn't licensed will not be eligible for updates or support. When you make the purchase your license is good for one year. After that you'll need to renew which comes with a 25% Customer Loyalty Discount.
I hope this clarifies and please let me know if you have any other questions!
Posted 06 September 2013 - 07:26 PM
Posted 09 September 2013 - 08:20 AM
I'm glad this clarifies things for you. We have some great information in the LoopBuddy Codex as well a great Webinar. If you need assistance you can start a thread in the LoopBuddy Support Forum after you purchase.
Thanks for your interest in LoopBuddy and welcome to the community!