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Exchange - Stripe Double Purchase

purchase exchange stripe key double bounce

1 reply to this topic

#1 dkithemes

dkithemes

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Posted 07 September 2013 - 05:35 PM

There is the link of interest.http://danielklineweb.com/ieshia-wp-2/product/donate/ If I make a purchase by pressing the respective button, sometimes, depending on the response speed of the server, it may double the amount that a user's card would be charged.  In a normal purchase environment, I have experienced that upon pressing the "Purchase" button immediately takes the user to the Stripe modal screen prompting for the user's credit card number.  However, there have been times when pressing the "Purchase" button results in no response.  When, in fact, the server is slow while waiting to load the Stripe modal screen.  So, in the meantime, while the user is waiting, they may press the "Purchase" button a second time.  And when that happens, the original price they are prompted to pay is doubled before the Stripe modal screen appears.  Is there a way that you can fix this?  Or, do I need to mention to users to only press the "Purchase" button one time "otherwise they will be charged upon each press of the button?"

#2 Elise Alley

Elise Alley

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Posted 09 September 2013 - 10:21 AM

Hi dkithemes,

I can't reproduce the issue you're having on your site or my own.  And I've tried doing a quick, double-click and the price didn't double.

It never hurts to add a warning telling them to only click the purchase button once.  

Let us know if you have any additonal questions.

Thanks,

Elise



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