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Purchased Backupbuddy, Need Help, Can't Register On Support Forum


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2 replies to this topic

#1 Guest_Jim_*

Guest_Jim_*
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Posted 19 September 2013 - 02:59 PM

Title pretty much says it all.  I purchased BackupBuddy the other day, and have it mostly set up.  I'm having an issue getting Stash to add as a remote destination, and need some support.  All support questions are directed to the members forum, which won't let me register (manual registration turned off).  It says to log in with the same credentials I use for the member area of the ithemes site, but it won't accept them.

Please assist so I can get the last piece of this otherwise wonderful product set up.

Thanks.

#2 Dustin Akers

Dustin Akers

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Posted 19 September 2013 - 04:10 PM

Hi Jim,

Have you tried resetting your password?

Can check with sales@ithemes.com to make sure the account is fine and established since it's a new account.



Thanks,
-Akers
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#3 Guest_Guest_*

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Posted 19 September 2013 - 05:42 PM

Thanks Dustin.  I did try resetting the password actually, it didn't help.  Thanks for the email address, I'll take it up with them directly.




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.