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Purchased Backupbuddy, Need Help, Can't Register On Support Forum


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2 replies to this topic

#1 Guest_Jim_*

Guest_Jim_*
  • Guests

Posted 19 September 2013 - 02:59 PM

Title pretty much says it all.  I purchased BackupBuddy the other day, and have it mostly set up.  I'm having an issue getting Stash to add as a remote destination, and need some support.  All support questions are directed to the members forum, which won't let me register (manual registration turned off).  It says to log in with the same credentials I use for the member area of the ithemes site, but it won't accept them.

Please assist so I can get the last piece of this otherwise wonderful product set up.

Thanks.

#2 Dustin Akers

Dustin Akers

    Moderator

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  • 17,791 posts

Posted 19 September 2013 - 04:10 PM

Hi Jim,

Have you tried resetting your password?

Can check with sales@ithemes.com to make sure the account is fine and established since it's a new account.



Thanks,
-Akers
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#3 Guest_Guest_*

Guest_Guest_*
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Posted 19 September 2013 - 05:42 PM

Thanks Dustin.  I did try resetting the password actually, it didn't help.  Thanks for the email address, I'll take it up with them directly.