Jump to content

Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Plugins Upgrade Costs?

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_TigerBill_*

  • Guests

Posted 20 June 2010 - 06:57 AM

I am interested in your Developer Suite plugins package and I understand that updates are provided for 1 year from date of purchase. But is there a reduced cost for maintaining upgrades following the first year or would the cost be the same as purchasing the initial package again each year? Thanks.

#2 Ronald


    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 33,232 posts

Posted 20 June 2010 - 10:13 AM


what you purchase is a year of upgrades and support, like a subscription service. You may or may not renew after one year (at the same costs). If you decide not to renew, you are free to use the product you purchased, but you will not receive updates, and you will not be entitled to support through our members only support forums.

hope that clarifies,

Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.