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Where Is The Trap ?

blocked account

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3 replies to this topic

#1 Guest_CQFDnet_*

  • Guests

Posted 07 October 2013 - 07:55 AM


I just bought a license for BackupBuddy unlimited and used a coupon sent by a friend of mine.
And after I got the Paypal confirmation, I try to log on and got a "Your account has been disabled. Contact Webmaster".

It's really not what I hope to get after making the payement.

No notification by mail why the account is disabled, nothing.

I filled the contact form about this issue, but still nothing.

What can I do ?

#2 Dustin Akers

Dustin Akers


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  • Others: All Plugins, All Themes
  • 21,869 posts

Posted 07 October 2013 - 08:35 AM

Hi CQFDnet,

It isn't letting you log into any of your ithemes account stuff (forum, ithemes member's panel, or license manager after installing BackupBuddy)? Can check with sales@ithemes.com to make sure everything is squared away with the account.

Welcome to the forums. Be sure to post your questions in the correct forum and don't forget about the new and improved search function located in the top right of the forum pages. The gear/wheel symbol next to the search box will give you more options for advanced searching. Thank you and have a nice day.

#3 Ronald


    Forum Admin

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Posted 07 October 2013 - 08:44 AM


I have unlocked your account. Locking is an automated mechanism performed by our membership software automatically, if an account is being (or appears to be) accessed from multiple IP addresses. Apparently, there has been a mistake. You should be good to go now, apologies for the inconvenience,


Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

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#4 Guest_CQFDnet_*

  • Guests

Posted 08 October 2013 - 01:47 AM


Thanks for the unlock.Indeed I'm using several IP from several countries. I'm living near the border, living in France, working in Luxembourg, using mobile connexion... And travelling abroad often....