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Password Not Working For Backup Buddy Support

backup buddy password

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#1 Guest_Ken_*

Guest_Ken_*
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Posted 14 October 2013 - 08:18 PM

My password for Backup Buddy support won't work but my iThemes one did.

So in Backup Buddy support login, I requested a new password and understood from the statement "to access the forum, please login with the username and password you used to register your account on iThemes.com" that when I had the new iThemes password, I could use that also for Backup Buddy support.

But no.

So how on earth do I get into Backup Buddy support forum? Yes, my licences were renewed in June so is active.

Thanks in advance, Ken

#2 Ronald

Ronald

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Posted 15 October 2013 - 04:12 AM

Hi,

try changing the password in your membership page (http://ithemes.com/member/), then wait 15 minutes to allow it to synch with the forum, and you should(!) be good to go.

Ronald

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