Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Can Not Log Into Ithemes Members Arealog in
Posted 16 October 2013 - 03:34 AM
i am unable to log in to your members area, but I was able to log in into this forum. I even requested a new password, changed it and is still not working. I wanted to download the new version of BackupBuddy because now I can not upgrade the plugin through Wordpress, I get an SSL error:
SSL certificate verify result: unable to get local issuer certificate (20)
I put xxxx instead of my API key . It used to work before.
Posted 16 October 2013 - 10:10 AM
are you using the same password for this forum?
If so, and it still fails, send me an e-mail (firstname.lastname@example.org) with a link to this topic, add your password so I can look into what may be wrong,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.