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Can Not Log Into Ithemes Members Area

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1 reply to this topic

#1 gpbkwe06

gpbkwe06

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 16 October 2013 - 03:34 AM

Hi IThemes team,

i am unable to log in to your members area, but I was able to log in into this forum. I even requested a new password, changed it and is still not working. I wanted to download the new version of BackupBuddy because now I can not upgrade the plugin through Wordpress, I get an SSL error:

https://s3.amazonaws.com/downloads.ithemes.com/products/plugins/backupbuddy/backupbuddy-4.1.2.2.zip?AWSAccessKeyId=xxxx&Expires=1381914384&Signature=%xxxx%3D…

SSL certificate verify result: unable to get local issuer certificate (20)

I put xxxx instead of my API key :). It used to work before.

Thanks,
Manuel

#2 Ronald

Ronald

    Forum Admin

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  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,775 posts

Posted 16 October 2013 - 10:10 AM

Hi,

are you using the same password for this forum?

If so, and it still fails, send me an e-mail (ronald@ithemes.com) with a link to this topic, add your password so I can look into what may be wrong,

thanks,
Ronald

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