Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 24 October 2013 - 09:16 AM
Posted 24 October 2013 - 09:29 AM
Thanks for your interest in iThemes!
Yes, this would give both sites automatic updates and support. I'm not sure what product you're referring to but all of the licenses function the same way.
Please let me know if you have any other questions!
Posted 25 October 2013 - 02:57 AM
Your response was certainly a lot quicker than the contact form through your website as I sent this same question on Tuesday and I tried Twitter yesterday but to no avail.
I'm also interested in being an affiliate. Does becoming a customer help with this process? I've applied twice in the past (as a non customer) and I've not had a response even though, if my memory serves me right, it says I will get a response in x number of days or weeks.
Posted 25 October 2013 - 11:38 AM
Your response was certainly a lot quicker than the contact form through your website as I sent this same question on Tuesday.
Could you email the link of the contact form where you asked a question to firstname.lastname@example.org?
You might want to try submitting an application again as there are many reasons why applications are refused:
Have a great day.
Posted 26 October 2013 - 02:52 AM
Link to Twitter query where there still hasn't been a response or even any acknowledgement:
Give me a good reason to submit another (affiliate) application when I never receive a reply. What's the point? That's why I asked if Im more likely to get a reply to my affiilate question if Im a customer as so far I contacted you 4 times and replies to date equal.... ZERO!
Luckily you have these forums!