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in progress

The Subtotal Is Incorrect

2 replies to this topic

#1 Guest_Yossi_*

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Posted 05 November 2013 - 04:11 PM

my website is
once adding item to shopping chart. it calculate the wrong value.









#2 Elise Alley

Elise Alley

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Posted 05 November 2013 - 04:45 PM

Hey Yossi,

Can you provide an screenshot of your Simple Shipping settings?  Here's how to add images to a post if you aren't sure how:  http://ithemes.com/codex/page/Forum_Related_How_to_Add_an_Image_to_a_Post

Can you also test to see if there is a plugin conflict?  So  you'd deactivate all the plugins on your site except for Exchange and then check to see if the shipping amount is added correctly.  If it does work correctly, then reactivate your other plugins one at a time, testing Exchange each time, to see which plugin is creating the conflict.

Give that a try and let me know how it goes.



#3 Elise Alley

Elise Alley

    iThemes Support

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Posted 18 November 2013 - 06:36 PM

Hi Yossi,

I just wanted to let you know, this issue with the shipping cost was corrected in the last Exchange update.  Please update your version of Exchange and then let us know if you have any further issues.



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