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Php Fatal Error After Installing Exchange Plugin

fatal error exchange

5 replies to this topic

#1 Eduardo Silva

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Posted 06 December 2013 - 09:57 PM

When I first installed exchange plugin I got a PHP memory limit error, so I increased it from 64M to 128M (php.ini), then I was able to access the WP dashboard, but the website still showing a totally blank page.

I contacted my hosting provider and they found the following error:

PHP Fatal error: Call to undefined function it_classes_load() in .......... /public_html/christianmembershipnew/wp-content/plugins/ithemes-exchange/api/storage.php on line 73

When I deactivate the exchange plugin the site works fine.

Here's my site http://www.christianmembership.com/

I'm using WP ver. 3.7.1
exchange ver. 1.7.1
Eduardo Silva
Web Designer, Newspaper writer & Entrepreneur
www.EduardoSilva.biz

#2 Eduardo Silva

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Posted 06 December 2013 - 10:01 PM

View PostEduardo Silva, on 06 December 2013 - 09:57 PM, said:

When I first installed exchange plugin I got a PHP memory limit error, so I increased it from 64M to 128M (php.ini), then I was able to access the WP dashboard, but the website still showing a totally blank page.

I contacted my hosting provider and they found the following error:

PHP Fatal error: Call to undefined function it_classes_load() in .......... /public_html/christianmembershipnew/wp-content/plugins/ithemes-exchange/api/storage.php on line 73

When I deactivate the exchange plugin the site works fine.

Here's my site http://www.christianmembership.com/

I'm using WP ver. 3.7.1
exchange ver. 1.7.1
UPDATE: I just deactivate a plugin called "Premise" and started working fine
Eduardo Silva
Web Designer, Newspaper writer & Entrepreneur
www.EduardoSilva.biz

#3 Gerroald

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Posted 09 December 2013 - 10:55 AM

Hello Eduardo,

Thanks for the update! I'm glad you were able to get this sorted.

Please let us know if you run into any other issues!

Thanks,

Gerroald

#4 Patricia Durgin

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Posted 13 December 2013 - 08:33 PM

Eduardo, thanks so much for returning to the forum and posting your solution. I, too, received the dreaded (blah, blah, blah, on Line 73), but didn't have time to sleuth around. I followed your actions and voila! Premise gone; Exchange working. NO Line 73 problems.

Your note saved me TONS of time.

Thank you! Patricia

#5 hackmanj

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Posted 05 March 2014 - 11:30 AM

Hi I am experiencing this exact same issue down to the line number of the error. I am however somewhat dependent on Premise and it's a pretty big deal for me to disable it. Has anyone at iThemes looked at other possible solutions to this bug?

#6 Gerroald

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Posted 05 March 2014 - 02:28 PM

Hello Hacmanj,

Could you try posting with Premises support and see what they have say? It's a premium plugin and I don't have access.

Please let me know how it goes!

Thanks,

Gerroald



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