Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Backup Buddy Issues

paid plugin

1 reply to this topic

#1 Guest_Tracey_*

Guest_Tracey_*
  • Guests

Posted 10 December 2013 - 08:39 PM

Hi ,
I spent way too much time looking all through this forum - I can't simple find where to write this message for PAID themes or where to contact Support...?
I'm not having much luck with the backup Buddy plugin I've paid for and installed on my site.  Only some of the back ups are working - it says it's backed up but when i check the files in dropbox  there are no folders,no  files just one page of code...? I don't trust this is working.  In the past I've used a free plugin( backWPup) and not had an issue with it - I could see all my files and images backed up.  I beginning to feel I purchased a lemon and wished I never used it... where can I paste my log info for SUPPORT I've paid for?
Sad customer:(

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,750 posts

Posted 11 December 2013 - 04:44 AM

Hi,

you should have received an iThemes username and password upon purchase. You used that username/password to download BackupBuddy from your membership page. You should use the same login credentials to log into the forum, and access the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

Does that not work?
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.




Reply to this Topic


ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Support for Free Themes forum.


  


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users