Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 02 January 2014 - 11:49 AM
I downloaded the back up file, but I failed to see that I needed to download importbuddy.php.
My old site is gone due to a hosting migration.
Am I completely screwed?
Posted 02 January 2014 - 05:32 PM
FULL backups will have a usable importbuddy.php file in them. The expected location of that importbuddy.php is inside the backup at /wp-content/uploads/backupbuddy_temp/xxxxxx/ Where the xxxxxx will be a folder with the serial code name that matches the one in the name of the backup. There should also be a db_1.sql file and backubpuddy_dat.php file in the folder along with it so you know you are in the right place.
But also since importbuddy.php files aren't connected to any specific site or backup file then you can use an importbuddy.php file from any site (as long as you know the password connected to that other site's importbuddy of course).
For further support you'll need to log in with your iThemes user name/password and post in the BackupBuddy Support Forum. If you need to renew your membership we offer a 25% Customer Loyalty Discount. You can contact firstname.lastname@example.org for more information on this.
Thanks for understanding,
Posted 03 January 2014 - 01:09 PM
it's possible install the full backup?
please say yes
Posted 03 January 2014 - 01:35 PM
Please post any questions relating to BackupBuddy or importbuddy in the dedicated BackupBuddy forum: BackupBuddy - iThemes Community WordPress Forum.
The information already noted in this topic answers your question in any case, thanks.
"Everything will be all right in the end. If it isn't all right yet then it isn't the end."