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Product Files Are Not Being Saved

product files

3 replies to this topic

#1 pintop

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Posted 12 January 2014 - 10:52 PM

I put in the name of the product file and a url to the file but the Product Files are not being saved when I click to update the product. The product type is membership.

#2 Elise Alley

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Posted 13 January 2014 - 02:14 PM

Hi pintop,

Can you please (always :)) provide us with a URL so we can take a look at what's going on?  That's the best way for us to diagnose any issues.

Thanks,

Elise

#3 pintop

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Posted 13 January 2014 - 07:39 PM

The problem is resolved. I deactivated all the plugins except exchange, the membership addon, and the physical product addon. Then I could add the product files to the membership and they are saved when I click save draft. I activated all the other plugins on the site and I can still add products to the membership.

#4 Elise Alley

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Posted 14 January 2014 - 10:27 AM

Hi pintop,

Glad the issue is resolved for you!  Let us know if it recurs.

Thanks,

Elise



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