Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Backup Buddy Forum


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_MIchael_*

Guest_MIchael_*
  • Guests

Posted 17 January 2014 - 02:37 PM

Greetings ithemes Support Team!

I am needing some help with my recent purchase of Backup Buddy but I cannot seem to get into that forum.  I've tried to log in to the forum using my ithemes account username and password but it keeps rejecting it.  It's locked me out twice now and I can't find any other way to contact support.

Please advise.

Thank you!

Michael

#2 Gerroald

Gerroald

    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 3,735 posts

Posted 17 January 2014 - 05:01 PM

Hello Michael,

Could you try logging in one more time? If that doesn't work could you try resetting your password?

Please let me know how it goes!

Thanks,

Gerroald