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License Issue I Think

backup buddy

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#1 Gary Stackhouse

Gary Stackhouse

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Posted 17 January 2014 - 11:25 PM

Dear Sirs,
I originally purchased an unlimited license for backup buddy in 2011 -  My understanding is that i could use it for unlimited sites --- forever.  After one year there would be no updates and no premium support.
I licensed about 20 or so sites with it and it's been a life saver.

I went to my wordpress control panel today on cabaretproductioncompany.com  and the backupbuddy tab was missing....its like the license was now gone....i still have my last three backups....but cant access settings for making new backups, etc.

And..I get an error message
you have already generated all the keys you have available or your licenses have expired. Please obtain additional licenses or unlicense a site. ERROR L14513-JW

I dont understand...and, I can't generate any additional keys..but this was a site that had been licensed. and shouldnt need a new key.  All of my other sites still work fine.

could you explain or help.?

Gary Stackhouse

#2 Ronald

Ronald

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Posted 20 January 2014 - 07:47 AM

Hi Gary,

once your license expires, you can't license the product anymore, or generate new keys. Backupbuddy however will continue to function as it did, for as long as you want, on as many sites as you want. You just won't have access to product updates and premium support anymore.

Ronald

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