Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

Buy if Installed and the database on my host is cleaned out?


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Thomas_*

Guest_Thomas_*
  • Guests

Posted 27 December 2009 - 10:29 PM

If I purchase ibuilder will ithemes.com also clean out whatever junk is in my database so I can start fresh and only have your package there?

I don't know how to delete files that previous designers have left there.  I no longer have a use for any of it...

and how quickly can it be installed from the moment I purchase it?

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,406 posts

Posted 28 December 2009 - 08:29 AM

Hi,
as soon as you order your theme, and payment is processed, you can download the theme you purchased and start using it on your WordPress installation.
iThemes can provide additional services, check out http://ithemes.com/services/ or contact one of the WordPress developers if you require additional support: http://ithemes.com/services/wordpress-developers-list/
These additional services are not included in the purchase of your theme though.
Hope this clarifies,Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.