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Digital Download Size Limit?



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#1 tsetford

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Posted 31 January 2014 - 05:30 PM

I have a digital download that is approx. 275MB that won't download via the Exchange generated URL. I tried pointing to version located on the same server and also one from DropBox. Both looked like it they started downloading, then stopped. The files were either empty or corrupt upon inspection. I have other much smaller digital downloads that work just fine. Any thoughts?

#2 Elise Alley

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Posted 31 January 2014 - 06:11 PM

Hi tsetford,

Can you please (always :)) provide us with a URL?  That helps us diagnose any issues you may be having.  

Are you running the latest version of Exchange?  Please make sure that you're running the latest version (1.7.16).

Thanks,

Elise

#3 tsetford

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Posted 31 January 2014 - 07:27 PM

Yes, I'm running the latest version.

You won't be able to access the URL to the download unless I give you a test account with access to the download link. Is that what you need? I'd rather not post that in the forums because the download is an actual product file.

#4 Elise Alley

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Posted 03 February 2014 - 12:03 PM

Hi tsetford,

I don't necessarily need the URL to the download at this time, just the link to your site.  If you have more than one product, can you also let me know what product you're referring to specifically?

Thanks,

Elise



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