Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.
Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.
How To Change Product Order Link To Go To Login Instead Of Registration
Posted 24 February 2014 - 06:58 PM
I tried synching and unsynching Wordpress and Buddypress but it doesn't make a difference. I also tried changing the Exchange Customer Registration setting from Use Exchange Registr Only to Use WP Reg Setting and this also doesn't make a difference.
I have the Default Checkout Form set to Log in.
Posted 25 February 2014 - 02:32 PM
There isn't an option to change this in Exchange. I will note this for the developers to change as it does make sense that a user who has made a purchase should be taken to the log in page.
I'll look into a temporary solution for you in the meantime, but I don't have an answer for you right now.
Let us know if you have any additional questions.
Posted 07 July 2014 - 05:43 PM
Do you have a workaround for this that I can put in place asap? It makes no sense the way it is set up now; how hard would it be for the developers to change this link from registration to login?
Posted 07 July 2014 - 05:57 PM
Posted 08 July 2014 - 03:40 PM
I'm bumping this issue with the developers and will let you know when there's an update.
Probably the easiest workaround for now is to remove the "order table" from the receipt. Instead, include a link where they can log in. I've created an example (you'll need to be under the Text tab to add the HTML):
Hello [it_exchange_email show=name], Thank you for your order. You can view your receipt here: [it_exchange_email show=receipt_link] <a href="[it_exchange_email show=login_link]">Log in</a> now to view your available content.
I included a link to their receipt, but this also takes the user to the registration page instead of the log in page (and I've mentioned this to the developers as well).
The Purchase Note option in Manual Purchases is actually for the store owner, not the customer. If you go into Exchange > Payments and select one of the transactions where you've manually added a product to a customer, you'll see the Purchase Note.
In the Advanced options of each product, you can add a Purchase Message and you can add that to the order table ([it_exchange_email show=order_table option=purchase_message]), but that message will show whether you use the Manual Purchases add-on to add a product to a customer or if the customer purchases it themselves.
As soon as I have any updates for you, I'll let you know.
Posted 08 July 2014 - 08:31 PM
Now I find that, even though logged in and able to view all purchases, when you click the Purchases link on the Account page (http://www.comm-tell.com/purchases/), it is blocked with this message: "This content is for members only. Become a member now to get access to this and other awesome members-only content."
Can you help me get the Purchases link working?
Reply to this Topic
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users