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Epub Download Issue

Downloads

8 replies to this topic

#1 lukemcelroy

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Posted 26 February 2014 - 08:48 PM

I am selling an ebook... and the book comes in three formats. The pdf download link works fine, however when I upload the link url for the amazon file that is just a .epub file, it says Download Error. When I paste the link into my browser by itself it works fine, but through Exchange it seems to not.

Am I doing something wrong?

#2 Elise Alley

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Posted 27 February 2014 - 11:08 AM

Hi lukemcelroy,

Can you please (always :)) provide us with a URL so we can take a look?  That's the best way for us to diagnose any issues.

There is a setting, allow_url_fopen, which needs to be on, but is sometimes set to off by the host.  Some server companies let you change this yourself, but you may need to contact your host and have them change it for you.  

If your hosting company allows you to make this change on your own, you'd go into your FTP where you should see a php.ini file.  In it, you should see the allow_url_fopen option.  Change the setting to on, then save and re-FTP the file.

Thanks,

Elise

#3 lukemcelroy

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Posted 27 February 2014 - 11:39 AM

The link is www.TheWideGuide.com. I don't want to publicly provide the download link for you for the risk of the IP being spread.

I will look into the server side of this to find out if that's an option for us.

#4 lukemcelroy

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Posted 27 February 2014 - 11:54 AM

That worked! I added that variable to my .htaccess file and we're in business now. Thank you for the help!

#5 Elise Alley

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Posted 27 February 2014 - 12:02 PM

Glad that worked for you, lukemcelroy.

Let us know if you have any additional questions.

Thanks,

Elise

#6 lukemcelroy

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Posted 03 March 2014 - 12:47 PM

Elise - The issue has come back... I have tried to find my .htaccess file and for some reason it is gone. Every time I try to make a new one with that single line of code it breaks the site.

Thoughts?

#7 Elise Alley

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Posted 03 March 2014 - 01:17 PM

Hi lukemcelroy,

Unfortunately, that sounds like a discussion to have with your host.  I'm not aware of any reason that adding that code would remove your .htaccess file.  Your host may just need to change the setting for you.  

Thanks,

Elise

#8 lukemcelroy

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Posted 03 March 2014 - 04:26 PM

I have talked with the hosting company and they cannot create a .htaccess file on my behalf. I'm at a loss as they say that the reason it's likely not working is that my syntax is off.

Any help you can provide would be greatly appreciated. I have many frustrated customers who cannot download a file because of this. Can you provide me help with how I'm making the wrong .htaccess file?

#9 Elise Alley

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Posted 03 March 2014 - 05:58 PM

Hi lukemcelroy,

Did you talk to your host about the allow_url_fopen option?  They may need to adjust something in your settings instead of you adding it to your .htaccess file.  As I said before, some host companies won't allow you to make this change on your own.  So that may be the "syntax error" they're talking about.  

Try talking to them one more time asking specifically about allow_url_fopen.

Thanks,

Elise



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