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Invalid Product Identifier (Billboard).



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#1 Guest_Jani_*

Guest_Jani_*
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Posted 11 March 2014 - 05:35 AM

Hi, before I upgrade my website to Wordpress version 3.8.1, I want to double check the following with you:

The billboard plugin displays the following message:

ERROR checking update status: Invalid product identifier (billboard).



What exactly does this mean for my site and what action is required on my part before doing the upgrade?

Thanks in advance for clarifying.

Jani

#2 Gerroald

Gerroald

    iThemes Support

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Posted 11 March 2014 - 08:57 AM

Hello Jani,

That error is likely due to your version being very out of date and using our old licensing system which is no longer supported. To correct it you'll need to login to your Member's Panel, download a fresh copy of Billboard and manually update it. If your license is not active, you'll need to renew it. We do offer a 25% Customer Loyalty Discount, you can contact sales@ithemes.com for more information on this. For further support you'll need to login with your iThemes username and password and start a thread in the Billboard support forum.

Thanks,

Gerroald