Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Support during Holidays:
During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.
We can not guarantee the same level of support that you are used to.
Moderators will check in on the support forum, but response times may be longer than expected.
Your iThemes support team wishes you happy holidays!
Add Product Now Shows As "add New Membership"
Posted 12 March 2014 - 10:47 AM
I just tried to add exhibit space and event sponsors products for an upcoming event. When I selected "Add Product", "Add New Membership" came up. I don't want to add a membership, I want to add products.
Once the Membership plugin is added, does everything become a membership?
Does iThemes have plans to differentiate membership sales and other products in Exchange?
It looks like, the way it is now, I will need to get rid of the Exchange Memberships plugin and add a plugin like s2Member in order to keep products and memberships separate.
I'm beginning to think that adding membership sales to Exchange is something that has not been thought out. If it can't be fixed to also sell products, I will have to deactivate and delete the Exchange Memberships plugin. This will make the 2nd time I've had to do this due to limitations of Exchange and the Membership plugin.
~ Albert Einstein
Posted 12 March 2014 - 10:58 AM
Having the Membership add-on enabled does not turn all product types to Memberships.
If you have multiple product types enabled, in your menu, you'll see all the product types listed:
If you hit the "Add New" link at the top of the "All Products" page, it will start creating the last product type you created. So, if you just created a Membership Product, that's what it will bring up when you hit Add New. Or, if you've just created a Physical Product, it will start creating a Physical Product when you hit the link. It doesn't mean you can only create Membership products.
Let us know if you have any additional questions.
Posted 12 March 2014 - 11:10 AM
I'll give your instructions a try.
Having all products as memberships will make things confusing to clients who maintain their own websites.
~ Albert Einstein
Posted 12 March 2014 - 01:08 PM
Here's what I need to do:
- Set up an Exhibit Space product for $550.
- Set up "Special Events" sponsorships with varying costs (each sponsorship is an individual product).
- Enable payment for both the Exhibit Space and the sponsorship, combined for one payment
Thanks for your help.
~ Albert Einstein
Posted 12 March 2014 - 01:16 PM
You do not need to create a physical product. If you're seeing the Forever/Monthly/Yearly options, that means you have the Recurring Payments add-on installed and activated. You do not have to charge them monthly or yearly. If you want it to be a one time fee, just leave it on the "Forever" option. Or you can deactivate and remove the Recurring Payments plugin.
If you're wanting to allow customers to purchase multiple products at once, you can go into Exchange > Add-ons and enable the Multi-item Cart add-on. So you can create an Exhibit Space product and a Special Events product (or products) and they can purchase both using the cart option.
Posted 12 March 2014 - 01:20 PM
If I turn off Recurring payments, will this also disable the membership term of one year from date of purchase? We need to be able to keep up with memberships, so that people can be notified when their membership is going to expire.
~ Albert Einstein
Posted 12 March 2014 - 01:32 PM
If you want the membership to end after a year, you'll leave Recurring Payments activated and select the Yearly option next to the price. Then, after a year, the membership will expire. It will not recur automatically unless you set it to do so by clicking the icon to the left. If it's grey, it will not recur automatically. If it's green, it will recur automatically. You can read about that here: http://ithemes.com/codex/page/Exchange_Add-Ons:_Recurring_Payments
Reply to this Topic
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users