Jump to content


Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.

information

New Version Of Better Wp Security Locks Me Out

better wordpress security

This topic has been archived. This means that you cannot reply to this topic.
2 replies to this topic

#1 bwolf

bwolf

    Member

  • Members
  • Others: BackupBuddy
  • PipPip
  • 15 posts

Posted 26 March 2014 - 09:19 AM

Your new version of better wp security is systematically locking me out of every site I enable the update on. Then sending me an email telling me I'm locked out even though in the previous version I have my IP address whitelisted.

When I got here to the forum the first post I find (http://ithemes.com/forum/topic/58335-better-wp-security/) with someone else having similar issues is locked to prevent further discussion with a link (http://fooplugins.com/plugins/better-wp-security/) pointing to a non existant page for help. Nice one, nothing like instilling confidence in your brand.

#2 Guest_Wayne_*

Guest_Wayne_*
  • Guests

Posted 26 March 2014 - 10:49 AM

I am locked out too.  Help!

#3 Chris Jean

Chris Jean

    Code Monkey

  • Administrators
  • 3,351 posts

Posted 26 March 2014 - 11:00 AM

Sorry for the trouble.

All support for the free version of the plugin is still being handled on wordpress.org. You can find the support forum for it here.




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.