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Itheme Security


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#1 Guest_ken_*

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Posted 29 March 2014 - 12:13 PM

i activated this on my site (kahscrap.com) and now cannot log-in.

under better wp i logged in @ kahscrap.com/wordpress/tonetta and now I cannot.

anyone got an idea? error pages glaore

#2 Ronald

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Posted 30 March 2014 - 05:46 AM

Hi,

ONLY if you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

thanks for your cooperation,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Viktoria_*

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Posted 02 July 2014 - 11:24 PM

Hallo!

I would love to purchse ithemes securityy, but it just crashed my installation ( after aupdate) and after some kind of restore ( deactivating it ia ftp) i cant activate it without my site crashing. I need  help to fix it and then i like to purchase but before i need to know that it wont crash my installation again!

Where do I get help?


Thank you!

#4 Ronald

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Posted 03 July 2014 - 06:38 AM

Hi,

sorry to hear about your troubles,

re:

View PostViktoria, on 02 July 2014 - 11:24 PM, said:

Where do I get help?

see:

View PostRonald, on 30 March 2014 - 05:46 AM, said:

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.





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