Locked Out Of Site
Posted 30 March 2014 - 01:39 AM
However suddenly yesterday I was unable to log into the site, instead I got a 'site not found error'. No matter what I tried the same eror appeared even entering known backoffice pages into the search engine produced the same result.
Finally I had to contact the hosting company who deactivated all of the pluginsd to see if I could find a conflict. When I tried to reactivate the iThemes Security plugin again I was locked out of the site. The hosting company had the same error produced when they tried to log in. Again all plugins were deactivated and I have activated all but the iThemes Security, I have also just had an update instruction but am unsure about reactivating the plugin in case I am again locked out.
The advice I seek is am I able to get around this problem please as I like the functions of the plugin, I am not able to authorise an upgrade to the Pro version as the charity like most has a lack of funds.
Can someone advise what I should do to get the plugin working again please any help would be appreciated.
the site is at `http://eac.eu.com`
Posted 30 March 2014 - 05:45 AM
ONLY if you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home
If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security
thanks for your cooperation,
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