Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Banned Hosts Can Still Acces My Website

banned host security

2 replies to this topic

#1 Guest_Marga_*

Guest_Marga_*
  • Guests

Posted 04 April 2014 - 01:52 AM

Hello,

Last week was the plugin changed into Ithemes security. And since then the banned hosts can still access my website.
Before it was working good.
I have enabled black list, banned users, banned hosts. Maybe I do something wrong.
And the feature to delete from logs all in once, I don´t like. It was very helpfull for me to delete only the logs I want to delete.

I´m thankfull for any answer.
Kindly Regards from Germany
Marga

#2 Guest_Brent_*

Guest_Brent_*
  • Guests

Posted 07 April 2014 - 11:25 AM

I am also having this same issue. Is it a known issue with a fix?

#3 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,748 posts

Posted 10 April 2014 - 11:50 PM

Hi,

ONLY if you have purchased the iThemes Security Pro plugin, please post your support request here(using your iThemes username and password): https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

thanks for your cooperation,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.




Reply to this Topic


ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Support for Free Themes forum.


  



Also tagged with one or more of these keywords: banned host, security

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users