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Security Plugin



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#1 Guest_john_*

Guest_john_*
  • Guests

Posted 04 April 2014 - 07:08 AM

hi,

I was a huge supporter of Better Security, in fact it was the only way to go..

It appears you have taken over this product, and apart from it being a site killer, which is what I am noticing on my sites, I am guessing you will correct the problems and return all the features and site access as per the original plugin.

I see that you offer limited support unless we purchase that plugin.. In fact there now appears no support unless we purchase the plugin...

I have no problem purchasing, however providing there is a money back offer if you are not able to correct the plugin issues that seem to have been created (do you offer a money back guarantee on your products)..  

Also your plugin advertised with significant differences from the free to the pro, but I cannot see any difference from the pro version to the free version..  Apart from maybe email support there appears to be no obvious differences that I can see, so I am trying to work out what I would be getting for paying for the pro version..   Can you please point out what is offered with the pro version v the free version..


thanks

#2 Gerroald

Gerroald

    iThemes Support

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  • Others: All Plugins, All Themes, Toolkit, Webdesign
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Posted 04 April 2014 - 09:14 AM

Hello John,

Thanks for your interest in iThemes Security!

iThemes did acquire the plugin but the developer is still Chris Wiegman. He's been working hard on this new release and is going to be focussing on a lot of great new features.

Premium ticketed support is offered for the Pro version. The free version support is still supported by the community on .org.

Since this is a digital product there are no refunds. I've added a link below describing our refund policy.

http://ithemes.com/frequently-asked-questions/

We are planning on releasing a lot of really great features for Pro. At this time, the difference is our premium ticketed support. I've link to some documentation explaining the changes in the update our public roadmap so you can see what's in the works.

http://ithemes.com/2014/03/25/lockdown-wordpress-ithemes-security-ithemes-security-pro/

https://trello.com/b/OG8BFXFY/ithemes-security-ithemes-security-pro-roadmap

Please let me know if you have any other questions!

Thanks,

Gerroald




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.