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When Viewing Cart Shipping Does Not Display



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#1 Cheryl Pace

Cheryl Pace

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Posted 07 April 2014 - 04:49 PM

Hello;

I have set up exchange on my new site and love the super widget and the checkout. They both show tax and shipping for the items being bought. However, when the person clicks on "view shopping cart" it does not show the shipping.  I attached a screen shot for reference. How do I get the shipping to be added to the product in all instances where it should appear?

Thanks,
Cheryl

#2 Elise Alley

Elise Alley

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Posted 08 April 2014 - 11:36 AM

Hi Cheryl,

Looks like your screenshot didn't get attached.  Can you please (always :)) provide us with a URL where we can take a look?

When initially viewing their cart, they won't see shipping.  Once they click the Checkout button, they will be able to select their shipping method or (if you don't have both shipping options enabled) they will then see the cost of shipping on their cart.

Let us know if you have any additional questions.

Thanks,

Elise



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