Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Issue With Exchange Account Content
Posted 16 April 2014 - 01:42 PM
I currently have a site that is running Learndash and exchange as a plugin. https://www.flmom.com
I know there is currently a conflict with LearnDash, so I downgraded the install to the version that works. Now I can process purchases, but the account pages are not showing any active formatting or links. See example screenshot here: http://screencast.com/t/fUlS9D58
Any assistance would be greatly appreciated, thanks.
Posted 16 April 2014 - 04:37 PM
Can you test to see if this is due to a theme conflict? To do so, you'd temporarily activate one of the default WordPress themes like Twenty Fourteen and then see if it displays properly.
You can also test to see if this is due to a plugin conflict by temporarily deactivating all of your plugins except for Exchange and then see if it displays properly. If it does, reactivate your other plugins one at a time, testing Exchange each time to see which plugin is creating the conflict.
Give that a try and let me know how it goes.
Posted 16 April 2014 - 04:47 PM
Sorry, it looks like I was working on my post when you posted!
What version of LearnDash are you currently running? Have you added the courses to one of your Exchange products?
Any additional details would be helpful.
Posted 17 April 2014 - 11:38 AM
I was using 18.104.22.168, but the devs over at LearnDash applied some tweaks and upgraded me to the latest version. I've added courses to the exchange products. I've also added download files. The transaction processes normally, the files are accessible, but not the course.
I am currently running Genesis framework with the Mocha child theme.
Here is what happens when I go through a purchase flow using Stripe (same thing occurs with PayPal): http://screencast.com/t/qncO6Ey8U
Both LearnDash & Exchange show that the products are associated properly: http://screencast.com/t/rjJf1CQ14GDu
Site is https://www.flmom.com - I can give you an admin login if you need it.
Reply to this Topic
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users