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Posted 16 April 2014 - 07:24 PM
my co worker purchased backupbuddy in 2012 it's expired now. I backuped up couple of websites using he's backupbuddy. I don't have Authentication key. what is my option do i buy new backupbuddy and i use the Authentication code to restore the website?
or is there a why to manually restore the website? I can see all the files but I don't is the database. can you tell me what is the database file name?
Posted 17 April 2014 - 03:56 PM
please post your BackupBuddy support questions in the Backupbuddy support forum. If your subscription has expired, we'd request you purchase a new subscription. Such a subscription entitles you to premium support, and access to product downloads. Note that we have a 25% discount coupon for renewing members: http://ithemes.com/customer-loyalty-program/ . You can contact firstname.lastname@example.org if you need further assistance with your purchase,
I will also move this topic to the presales and general inquiries forum (http://ithemes.com/forum/forum/17-pre-sales-and-other-inquiries/), as it is not related to Builder theme,
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Posted 17 April 2014 - 05:20 PM
I tried backupbuddy form but it says "You do not have permission to view this forum."
now I move it to general inquiries forum.
Thanks for your help,