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resolved

Buy Now Button Not Showing



10 replies to this topic

#1 GonzoWeb

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Posted 19 April 2014 - 07:52 PM

I am trying to use Exchange to sell wholesale property listings on a client website.

I set up the Wholesale Property Listing - 30 Days as a Simple product in Exchange with a price of $49.00.

To get the product to display properly, I had to use the a WordPress page and add the [it-exchange-page page='store'] shortcode in a Builder Widget Content. The Widget Content with the shortcode is in a Builder widget area. Otherwise, Exchange seems to grab use the Default layout.

I configured the PayPal Secure add-on.

I put the iThemes Exchange Super Widget in the right sidebar widget area on the store page.

http://www.ccrei.org/ccrei-store-page/  The theme is Builder Air, and is up to date.

When I go to this page the product and price are displayed, however, there is no Buy Now button in the  iThemes Exchange Super Widget area, just a Your cart is empty message.

If I click on the View details or the product title, I'm taken to a blank page.

Clearly, something is missing or I configured Exchange improperly. All I need to do is set up a simple product to be sold using PayPal.

Thanks for any help.
"Everything should be made as simple as possible, but not simpler."
~ Albert Einstein

#2 ashleyhurney

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Posted 21 April 2014 - 09:49 AM

Hi Mike,
    On your store page, Exchange won't display the Buy Now Button and it will show an empty cart. From the store page when I clicked the View Details, I was taken to an information page where the Buy Now button appeared. It looks like you may have taken the Super Widget out of the widget area. Do you mind placing it back in the widget area so we can take a look?

Thanks!

#3 GonzoWeb

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Posted 21 April 2014 - 10:02 AM

Hi Ashley,

The Exchange Super Widget is there in the same layout as the store:
ccrei-widget-snip.png

I'm wondering if this is yet another oddity of the Builder Air theme.

Thanks for your help.

Mike
"Everything should be made as simple as possible, but not simpler."
~ Albert Einstein

#4 ashleyhurney

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Posted 21 April 2014 - 10:58 AM

Hey Mike,
   :) Thanks for the screenshot, those always help!  Instead of using Widget Content, have you tried using Builder Views?  There is a specific View for the Exchange pages, including the Store and Product pages. If using Builder Views doesn't work, our next step is to test for plugin conflicts.

Thanks!

#5 GonzoWeb

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Posted 22 April 2014 - 08:47 AM

Hi Ashley,

Thanks for the suggestion regarding Builder Views. I didn't see anything in the Exchange codex on Views, so I wouldn't have thought to look there. It would be great if the methodology for using Exchange and Builder Views was explained in the codex.

I'm a bit surprised that iThemes didn't make Exchange compatible with Builder Widget Content, since this is one of the primary mechanisms used by Builder website developers for displaying content in Widget areas. Widget Content is so handy I rarely use text widgets on Builder sites.

Thanks again for the help,

Mike
"Everything should be made as simple as possible, but not simpler."
~ Albert Einstein

#6 ashleyhurney

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Posted 22 April 2014 - 02:20 PM

Hi Mike,
Exchange is compatible with Builder Widget Content. Most likely, if it's not working, there's a different conflict.  Here's a page where there is no content area, just a widget area http://elise.internal.ithemes.com/widget-content-page/.  Put the shortcode in widget content and placed that in the widget area. A plugin conflict test will help determine where the problem is happening. Here are the steps:

-Deactivate all of your plugins except for Exchange and then see if it works properly.
-If it does, reactivate your other plugins one at a time.
-Test Exchange each time you reactivate another plugin, to see which plugin is creating the conflict.


Give that a try and let us know how that goes.

Thanks!
Ashley

#7 GonzoWeb

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Posted 22 April 2014 - 03:54 PM

Thanks Ashley,

I'll try checking for plugin conflicts late tonight, when there's little activity. It would be fine if the page just opened in the View Details page view.

I'll let you know how it works out.

Have a fine evening,
Mike
"Everything should be made as simple as possible, but not simpler."
~ Albert Einstein

#8 GonzoWeb

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Posted 23 April 2014 - 08:53 AM

The Exchange store is now working, but with formatting/content issues on the product page. I went through the plugin deactivation sequence. It didn't seem to make any difference (well it did mess up a couple layouts).

The store page itself is fine, and the Buy Now Button works on the product page. I started a new topic re the product page layout/formatting issue.

Attached Thumbnails

  • ccrei-store-snip1.PNG
  • ccrei-store-snip-2.png

"Everything should be made as simple as possible, but not simpler."
~ Albert Einstein

#9 ashleyhurney

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Posted 23 April 2014 - 11:09 AM

Hi Mike,
  The Exchange pages will use your default layout unless specifically told otherwise, which is where Views come in. There is a View you can create in Builder specifically for products (Exchange - Products). Here's screenshot to help.

View in Builder.jpg

Let me know how Builder Views works out for you. We'll get it figured out :)

Thanks,
Ashley

#10 GonzoWeb

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Posted 23 April 2014 - 11:35 AM

Hi Ashley,

I tried adding a view for Exchange Products, but the extra content was still there on the product page. (iThemes really needs better a better explanation of Views, with practical examples of them in use. I've read everything in the iThemes Codex on Views, and watched all the videos. I'm still unsure as to how Views work.)

Then I remembered seeing a place in Exchange Settings to attach a layout to a product that overrides the default layout. I created a layout named "Product Page" and selected it to be used with the product, "Wholesale Property Listing - 30 Days." I styled the resulting page to match the rest of the website, and now I'm in business. The next time a product is added I'll just attach the Product Page layout to the product. It would be nice if this could be a global setting for products.

http://www.ccrei.org/ccrei-store-page/

Thanks for all your help.

Mike
"Everything should be made as simple as possible, but not simpler."
~ Albert Einstein

#11 ashleyhurney

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Posted 24 April 2014 - 03:31 PM

Hey Mike,
   So glad you were able to get the layout you wanted! I'll add Global Setting for Products as a "Customer Feature Request" in the iThemes Exchange public roadmap. The Public Roadmap can be found here:  https://trello.com/b/IZk2NDLt/ithemes-exchange-public-roadmap. Your site looks great.

Thanks! :)
Ashley



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