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information

Security Backup Error

ithemes security backup error

1 reply to this topic

#1 Guest_Jacki Hallerbach_*

Guest_Jacki Hallerbach_*
  • Guests

Posted 25 April 2014 - 11:08 AM

Hi,

I just posted this, then read that I need to add link to my site.

My site is renotahoeypn.com and my email is exec director@renotahoeypn.com.

I'm getting an error on trying to back up: 'Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.'

Thank you for your help!!

#2 Gerroald

Gerroald

    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 3,754 posts
  • LocationiThemes World HQ

Posted 30 April 2014 - 12:37 PM

Hi Jacki,

For support with iThemes Security:

If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks,

Gerroald




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ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Support for Free Themes forum.


  



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