Jump to content


Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.

Security Lockout

itheme security security

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Todd Reed_*

Guest_Todd Reed_*
  • Guests

Posted 07 May 2014 - 06:21 PM

Hi,

I upgraded to iTheme security in the past month. I didn't realize at the time that the plugin is a paid license, if the upgrade offered that information, I overlooked it.

My problem is that the plug in has decided that when I log in to the blog, it locks me out due to too many attempts to access a file that does not exist.

I'm basically logging in as admin and clicking on a couple of menu buttons, just moving around the admin gui. Do I have any options to correct this behavior? I could simply delete the plug in from the plug in folder, though I am uncertain what results that might have on the blog.

Thanks for any assistance with this.

Todd

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 33,342 posts

Posted 08 May 2014 - 03:54 AM

Hi Todd,

For support, if you have purchased the iThemes Security Pro plugin, please submit a ticket on our helpdesk here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks for your cooperation,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.





Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.