Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

Security Lockout

itheme security security

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Todd Reed_*

Guest_Todd Reed_*
  • Guests

Posted 07 May 2014 - 06:21 PM

Hi,

I upgraded to iTheme security in the past month. I didn't realize at the time that the plugin is a paid license, if the upgrade offered that information, I overlooked it.

My problem is that the plug in has decided that when I log in to the blog, it locks me out due to too many attempts to access a file that does not exist.

I'm basically logging in as admin and clicking on a couple of menu buttons, just moving around the admin gui. Do I have any options to correct this behavior? I could simply delete the plug in from the plug in folder, though I am uncertain what results that might have on the blog.

Thanks for any assistance with this.

Todd

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,409 posts

Posted 08 May 2014 - 03:54 AM

Hi Todd,

For support, if you have purchased the iThemes Security Pro plugin, please submit a ticket on our helpdesk here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks for your cooperation,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.