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in progress

Default Pages Broken - Wp Pages Work (?)

default settings broken pages setup

5 replies to this topic

#1 urbangrafiks

urbangrafiks

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Posted 08 May 2014 - 08:06 PM

I'm new to exchange and just exploring the setup when this happened.

Not sure what I did but the default exchange pages lost all of their form fields.

If I switched to a WP Page and use the shortcode everything shows up.

I've trouble shot for plugin conflicts and couldn't find any, and I don't think I have any page name conflicts.

Any ideas??

Attached Thumbnails

  • Registration.jpg


#2 Elise Alley

Elise Alley

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Posted 09 May 2014 - 08:48 AM

Hi urbangrafiks,

Typically, when we see this, it's due to a theme conflict.  To test, you can try setting your pages back to the Exchange page type and then temporarily activate one of the WordPress default themes, like Twenty Fourteen.

Give that a try and let us know how it goes.  

Thanks,

Elise

#3 urbangrafiks

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Posted 09 May 2014 - 09:44 PM

The pages seems to display correctly when I go back to the default theme. I haven't tested any actual registering/purchasing, but they display correctly.

I had been using the Genesis framework with the Centric childtheme.

Is there a way to troubleshoot this more specifically?

A-

#4 Ronald

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Posted 10 May 2014 - 05:37 AM

Hi,

can you please (always) add a link to your site so we can look into this,

thanks,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



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#5 urbangrafiks

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Posted 11 May 2014 - 10:05 PM

Hi Ronald,

http://members.tapdancefreedom.com/

Sorry about that.

A-

#6 Elise Alley

Elise Alley

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Posted 12 May 2014 - 10:28 AM

Hi A,

I don't believe there is a need to troubleshoot any further, it's just a theme conflict.  We do have a number of customers who use the Genesis framework, some of whom have also had similar issues.

The only way around this is to use the WordPress page type instead of the Exchange page type.  Everything should still display and function correctly with the WordPress page type.  If you run into any issues though, just let us know.

Thanks,

Elise



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