Jump to content


Website Broke After Security Plugin Update

hastag whitepage empty refresh

This topic has been archived. This means that you cannot reply to this topic.
2 replies to this topic

#1 Guest_sergio_*

  • Guests

Posted 22 May 2014 - 07:18 AM

Since the security plugin project passed to iThemes my stripe custom pages broke.

The pages are not being blocked or considered as 404's, but not loaded (white screen) when a hashtag is passed in the url.

At first I thought it was my contact forms manager (cforms) but it turned out to be the hashtag passes to scroll the browser to the "#successmessage" element.

It's hard to debug, because it doesn't always happen. On refresh the information is submitted fine and the page is loaded.
If you don't know about the resfresh thing and just load the page normaly, you lose the token retrieval from Stripe and need to start over.

Not to mention the logs file grew up to 950+ Mb RIGHT after the paid version came out and the first update completely broke the .htaccess to the point of manually having to clear it and the logs file removed.

I hope you find a fix soon.

#2 Gerroald


    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 3,361 posts

Posted 22 May 2014 - 09:30 AM

Hey Sergio,

Thanks for the information. I'll be sure and pass this along to the developer. In the future you can file a bug report here - http://ithemes.com/security/bugs/

For support:

If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security



#3 Guest_TH_*

  • Guests

Posted 29 May 2014 - 01:12 AM

yes, very annoying. Is the PRO version different then the free version? Because i'm tired of ithemes breaking my site, i'm looking for a solid security plugin.