Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Posted 22 May 2014 - 07:18 AM
The pages are not being blocked or considered as 404's, but not loaded (white screen) when a hashtag is passed in the url.
At first I thought it was my contact forms manager (cforms) but it turned out to be the hashtag passes to scroll the browser to the "#successmessage" element.
It's hard to debug, because it doesn't always happen. On refresh the information is submitted fine and the page is loaded.
If you don't know about the resfresh thing and just load the page normaly, you lose the token retrieval from Stripe and need to start over.
Not to mention the logs file grew up to 950+ Mb RIGHT after the paid version came out and the first update completely broke the .htaccess to the point of manually having to clear it and the logs file removed.
I hope you find a fix soon.
Posted 22 May 2014 - 09:30 AM
Thanks for the information. I'll be sure and pass this along to the developer. In the future you can file a bug report here - http://ithemes.com/security/bugs/
If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home
If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security
Posted 29 May 2014 - 01:12 AM