Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

information

Seldom Am I Completely Stumped About How To Install A Program Or Pluging

Exchange Getting Stated Installation Required files Process understanding help

2 replies to this topic

#1 jrossmacleod

jrossmacleod

    New Member

  • Members
  • Others: BackupBuddy, Premium Exchange Addon
  • 4 posts

Posted 22 May 2014 - 08:26 PM

Okay....I bought "iThemes Exchange", downloaded it (them) and thought that I was ready for the installation.
I was wrong.
To my surprise the package included the zips for "Builder-Depot-5.0.24", "Builder-Market-5.1.24" (I don't know what they are or the difference between them) and 13 additional plugins.
(Of course, none of them are entitled "Exchange")
I've spent a bit of time searching both here and on the web for documentation or a video that would help me with my confusion....and unfortunately...nada (although there were a lot of videos).
If there were just one..or two plugins (and if I could actually identify what was what) maybe I'd just dive in and figure it out as I normally would, but for some reason I'm just not comfortable with that this time.
Of course, I'm sure that there ARE explanations, documentation, instructions and videos avaiable that I haven't found and don't know about......BUT!
At this point I'm truthfully "stumped" about how to really understand what is going on and where and how I actually get started.
Maybe "Exchange" is much more complicated and involved than I thought or anticipated....or maybe I'm not as savvy as I thought I was.

At any rate I need some help......even just to get started with it.

Can someone help me out!

Thanks,
Jim MacLeod

Attached Thumbnails

  • 2014-05-22_2135.png


#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,369 posts

Posted 23 May 2014 - 03:08 AM

Hi Jim,

iThemes Exchange itself is a free plugin, and can be downloaded from the WordPress.org plugin repository: https://wordpress.org/plugins/ithemes-exchange/

What you purchased are additional premium addons for Exchange, and Builder themes that work well with Exchange,

hope that clarifies,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Jim MacLeod_*

Guest_Jim MacLeod_*
  • Guests

Posted 23 May 2014 - 08:43 AM

Ronald

Thank you for that.
Man, was I confused!
Glad I asked the question before I really attempted anything.

Guess I pretty much jumped and made an "impulse buy" due almost entirely to fact that that I think that Backup Buddy is one of most brilliantly functional pieces of software that I have ever purchased....therefore Exchange must also be brilliant..

Thank again for answering what I guess turned out to be a very uninformed question.

Regards
Jim MacLeod



Reply to this Topic


ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.


  



Also tagged with one or more of these keywords: information, Exchange, Getting Stated, Installation, Required files, Process, understanding, help

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users