Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.
Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.
Posted 23 May 2014 - 08:58 AM
I've got approximately 15 sites hosted with them so would love to be able to use BackupBuddy. Any help from your tech people in getting an answer or cooperation from Network Solutions/Web.com?
Thanks very much.
Posted 23 May 2014 - 09:13 AM
If you've already got BackupBuddy then can you log into your ithemes username/password and post instead in BackupBuddy's support forum?
PRAISE LORD HELIX
Posted 20 June 2014 - 11:49 AM
Any additional insight here? I'm really not interested in switching now 17 sites to another unfamiliar host just be able to use my initial investment (plus another $100 for a new round of support) without some idea of how or why a big name like Network Solutions doesn't seem to 'support' another big name like Backup Buddy.
Posted 21 June 2014 - 08:31 AM
The status log you get when trying to create a backup may have an error in it you could look up in the codex or search around for.
PRAISE LORD HELIX