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not an error

Checkout Page Not Responding Or Taking Way Too Long

checkout

4 replies to this topic

#1 edsilva7

edsilva7

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Posted 04 June 2014 - 06:32 PM

I'm running some testing with Exchange and AffiliateWP that seems to be one of the only two affiliate plugins out there with integration for iThemes Exchage.

When I try to checkout right after clicking on either the [PAY WITH CHECK OR CASH] or [PAY WITH PAYPAL] buttons the page hangs and the next step never goes through.

I can see the website is "loading" by looking at the browser's tab, but nothing happens, then if a click again on the [PAY WITH CHECK OR CASH] button, some times I have to click on it several times until I have a response saying:

"◾You cannot checkout without any items in your cart.
◾You cannot checkout without any items in your cart.
◾You cannot checkout without any items in your cart."

Then I looked in my site's dashboard and I can see that the purchase actually went through OK, but this will cause frustration to my clients.

Here's the link, which includes an affiliate ID that I'm testing as well:

http://learningwebdesign123.com/product/basic-package/?ref=1

NOTE: I created a 100% discount coupon "A100" in case you want to test it out on your side.

Thanks,
Eduardo Silva
Web Designer, Newspaper writer & Entrepreneur
www.EduardoSilva.biz

#2 Elise Alley

Elise Alley

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Posted 05 June 2014 - 09:56 AM

Hi Eduardo,

I just test this out on your site and it worked just fine for me.  The page load time wasn't slow, I don't receive any errors, etc.  Have you already corrected this?

As for the error message you're seeing, you're probably seeing it because you're hitting the button multiple times while the page tries to load creating the issue.

Let us know if you are still having issues.

Thanks,

Elise

#3 edsilva7

edsilva7

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Posted 05 June 2014 - 04:23 PM

Elise, I might need to try on a different computer because it still doing it on my computer in several occasions that I've tried.

Thanks,
Eduardo Silva
Web Designer, Newspaper writer & Entrepreneur
www.EduardoSilva.biz

#4 Elise Alley

Elise Alley

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Posted 05 June 2014 - 04:49 PM

Hey Eduardo,

That's fine!  Just let us know what you find when you've tested.

Thanks,

Elise

#5 edsilva7

edsilva7

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Posted 06 June 2014 - 06:58 PM

Elise, I tried on a different computer and worked fine. I tried again on my laptop and is not working and times out. I guess something in my laptop is preventing it from working right.

Thanks,
Eduardo Silva
Web Designer, Newspaper writer & Entrepreneur
www.EduardoSilva.biz



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