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Ithemes Security Not Working



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2 replies to this topic

#1 Guest_MeMe_*

Guest_MeMe_*
  • Guests

Posted 12 June 2014 - 10:28 PM

Ok so here's what happened. I logged out of my wordpress and tried to log backin a couple mins later but couldn't get in. I followed the directions on this video and got back in  http://www.youtube.com/watch?v=1X8ppwEHyhM

But all my plugins ahd disappeared, so I contacted my host and they made everything right again. I now had to reactivate all my plugins. I did. Then I saw that the iThemes Security plugin needed to eb updated. I updated it and boom got this crazy error Fatal error: Call to undefined function is_user_logged_in() in /home*/*******/public_html/wp-content/plugins/better-wp-security/modules/free/hide-backend/class-itsec-hide-backend.php on line 213
Note the * is info that I deliberately hid.

My host again deactivated the plugins and i reactivated all except for the iThemes Security as I am afraid to do so. Its a wonderful plugin but I am afraid it does nto work for me.Please help. Thanks

#2 Gerroald

Gerroald

    iThemes Support

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  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 4,486 posts

Posted 13 June 2014 - 09:18 AM

Hey Meme,

Thanks for the report and I'm sorry for your trouble. There was a bug in yesterday's release. There was a release to address it. Please manually update to v4.2.13 or Pro v1.5.9, that should take care of it.

For further support with iThemes Security:

If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks,

Gerroald


#3 Guest_Joy Livingwell_*

Guest_Joy Livingwell_*
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Posted 14 June 2014 - 04:52 PM

Thanks for the fix -- one of my sites got zapped and your fix got it back up and running in under 5 minutes.




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