Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 12 June 2014 - 10:28 PM
But all my plugins ahd disappeared, so I contacted my host and they made everything right again. I now had to reactivate all my plugins. I did. Then I saw that the iThemes Security plugin needed to eb updated. I updated it and boom got this crazy error Fatal error: Call to undefined function is_user_logged_in() in /home*/*******/public_html/wp-content/plugins/better-wp-security/modules/free/hide-backend/class-itsec-hide-backend.php on line 213
Note the * is info that I deliberately hid.
My host again deactivated the plugins and i reactivated all except for the iThemes Security as I am afraid to do so. Its a wonderful plugin but I am afraid it does nto work for me.Please help. Thanks
Posted 13 June 2014 - 09:18 AM
Thanks for the report and I'm sorry for your trouble. There was a bug in yesterday's release. There was a release to address it. Please manually update to v4.2.13 or Pro v1.5.9, that should take care of it.
For further support with iThemes Security:
If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home
If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security
Posted 14 June 2014 - 04:52 PM