Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 20 June 2014 - 04:54 AM
My site has had speed issues and my hosting company said that a plugin is likely an issue.
I tried disabling one plugin at a time, and the only one to make a difference has been IThemes security. Also when running GTMetrix speed tests on the site, score drops 8-10 points with Ithemes security plugin on.
Is there anything one can do to improve performance and still maintain security? Is there any specific feature/setting that leads to more slowdowns?
second part of the question is this
If I were to upgrade to Pro version would it give me more speed?
And is there a comparison chart of some kind between the free and Pro version of Ithemes Security plugin?
Posted 20 June 2014 - 01:16 PM
I don't have any experience with this speed service. I can say we run thorough testing and haven't had this issue, or reports of it. Of course the speed greatly depends on your WordPress/server environment. If it is slowing you down I'd suggest turning the features on one at a time while checking to see what affecting you site. It's worth noting that all features are not ideal for every environment, the idea is to enable as many as you can.
The Pro version will not give you more speed. The idea of Pro isn't a better code base, the benefits are more features and support.
For further support:
If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home
If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security
Thanks for understanding,
Posted 22 June 2014 - 06:18 AM