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Purchased Back Up Buddy But Cannot Access Forum


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#1 digital2recruit

digital2recruit

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Posted 23 June 2014 - 04:43 PM

Hello
I purchased Back Up Buddy - see below - but when I try and access the members area for back up buddy it won't let me in,
My login is andy@recruitmentmarketininginternationalcom
username: digital2recruit


Thank you for your order. You may find order details below:

Your Invoice Number 113905 from 04/18/2014

Product/Subscription Title Price ----------------------------------------------------------- BackupBuddy (10 sites) $100.00 ----------------------------------------------------------- Subtotal $100.00 ----------------------------------------------------------- Total $100.00

----------------------------------------------------------- Note: Licensing your themes and plugins allows you to receive automatic updates straight from the WordPress dashboard. When version updates are released, you will receive a notification to update your themes or plugins.

Here is a quick tutorial for licensing your themes and plugins: http://ithemes.com/codex/page/Licensing_Your_Themes_And_Plugins. — Best Regards, iThemes.com : Membership http://ithemes.com/member


<Invoice.pdf>

Please help - we haev a problem.

#2 Ronald

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Posted 24 June 2014 - 03:41 AM

Hi,

membership details related to the username digital2recruit only show an expired BackupBuddy subscription (expired Nov. 15, 2013). When you visit your membership page, does BackupBuddy show up as a current subscription? Or perhaps you have used another name or e-mail address to purchase, please contact sales@ithemes.com by e-mail directly, they will be able to help out,

Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Ronald

Ronald

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Posted 24 June 2014 - 03:44 AM

Hi,

I had a closer look, the username related to the invoice number is "andyrmi", so you should sign in using that username. We can merge the two accounts, please contact sales@ithemes.com by e-mail for further help,

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.





Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.