Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Older Builder Site Getting An Error


This topic has been archived. This means that you cannot reply to this topic.
6 replies to this topic

#1 Jeannie Ruesch

Jeannie Ruesch

    Advanced Member

  • Members
  • PipPipPip
  • 129 posts

Posted 23 June 2014 - 04:53 PM

Hi --

I built a website for a client a while back with Builder (not building sites anymore, so I haven't maintained a license for the last year or so) --  Their site is suddenly getting an error.  (Info below) Is there a way to fix this?

Thanks,


Fatal Error (hide)

The theme has encountered a problem that it cannot recover from. Please use the following information to try to resolve the problem.
Error Code: php_code_error:64:/home/stclair/public_html/wp-content/themes/Builder/lib/layout-engine/modules/class.module.php:132:Call-time pass-by-reference has been removed Message: A fatal code error occurred.

If you are unable to fix this problem, please copy all the text on this screen and send it to support@ithemes.com.

Debug Data:
Array
(
    [0] => Array
        (
            [file] => /home/stclair/public_html/wp-content/themes/Builder/lib/classes/it-error.php
            [line] => 121
            [function] => fatal
            [class] => ITError
            [type] => ::
            [args] => Array
                (
                    [0] => php_code_error:64:/home/stclair/public_html/wp-content/themes/Builder/lib/layout-engine/modules/class.module.php:132:Call-time pass-by-reference has been removed
                    [1] => A fatal code error occurred.
                )

        )

    [1] => Array
        (
            [file] => /home/stclair/public_html/wp-content/themes/Builder/lib/classes/it-error.php
            [line] => 148
            [function] => handle_error
            [class] => ITError
            [type] => ::
            [args] => Array
                (
                    [0] => 64
                    [1] => Call-time pass-by-reference has been removed
                    [2] => /home/stclair/public_html/wp-content/themes/Builder/lib/layout-engine/modules/class.module.php
                    [3] => 132
                )

        )

    [2] => Array
        (
            [function] => it_error_shutdown
            [args] => Array
                (
                )

        )

)

#2 Jeannie Ruesch

Jeannie Ruesch

    Advanced Member

  • Members
  • PipPipPip
  • 129 posts

Posted 23 June 2014 - 05:16 PM

OK - I updated their site to the lastest version I still had (which was 5.0.23) and now I'm getting this at the top:
Strict Standards: Only variables should be assigned by reference in /home/stclair/public_html/wp-includes/query.php on line 1628

#3 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,775 posts

Posted 24 June 2014 - 04:18 AM

Hi,

the Builder issue should be resolved. The error you are referring to now is probably related to a plugin, try deactivate all plugins and see if this still happens, then activate one by one to see when (if at all) the issue occurs.

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#4 Jeannie Ruesch

Jeannie Ruesch

    Advanced Member

  • Members
  • PipPipPip
  • 129 posts

Posted 24 June 2014 - 09:59 AM

Ok, another site with an older Builder is doing the same thing:
http://traceydevlyn.com/

Fatal Error


The theme has encountered a problem that it cannot recover from. Please use the following information to try to resolve the problem.
Error Code: php_code_error:64:/home/traceyd/public_html/wp-content/themes/Builder/lib/layout-engine/modules/class.module.php:141:Call-time pass-by-reference has been removed Message: A fatal code error occurred.

If you are unable to fix this problem, please copy all the text on this screen and send it to support@ithemes.com.

Debug Data:
Theme

Nothing else changed, no new plugins were added.  Please help?

#5 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,775 posts

Posted 24 June 2014 - 11:37 AM

Hi,

updating Builder and the Builder Stylemanager and SEO plugins (if you are using these) will resolve this. Here's more information on what is causing this: http://ithemes.com/codex/page/Builder_Known_Issues#Error_message_.2Fmodules.2Fclass.module.php:153:Call-time_pass-by-reference_has_been_removed

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#6 Jeannie Ruesch

Jeannie Ruesch

    Advanced Member

  • Members
  • PipPipPip
  • 129 posts

Posted 24 June 2014 - 12:00 PM

Thanks, fixing the code worked.  I'm going to recommend that she purchase her own license to the builder framework so she can be updated to the latest.

Thanks for your help!

#7 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,775 posts

Posted 24 June 2014 - 01:13 PM

great, thanks

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.