Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Free Purchases Return Error
Posted 01 July 2014 - 11:14 AM
I have the Free purchase installed. When I try to purchase an item that is free the transaction page cannot be found.
This also happens anytime the price is set to 0. For example when using coupons.
I currently have Stripe in test mode.
I've also attached screen shots.
Posted 02 July 2014 - 12:43 PM
This is happening for me on your site whether or not the product is free. And even if the Free Offers add-on is deactivated. So I'm moving this to the Exchange forum.
I know you have tried this for other issues, but can you try testing for a plugin or theme conflict for this issue?
Give that a try and let us know how it goes.
Posted 03 July 2014 - 04:32 AM
I've tried it for theme and plugin conflicts and received the same result.
You have my admin log in info I believe so feel free to poke around if you'd like. I've also talked to my host (Lightning Base) and they thought everything looked ok on their end.
Let me know if you need any other info.
Posted 07 July 2014 - 04:29 PM
When you tested for a plugin conflict, did you also deactivate all the plugins/themes that were Network Activated? If not, please try deactivating those as well.
If that doesn't work, can you please send me your FTP credentials? Again, please include a link to this thread so I know what the message is in regards to.
Posted 10 July 2014 - 05:12 PM
It looks like this is still an issue with LearnDash. I deactivated all of your plugins except for Exchange and the Membership Add-on and then re-saved your Permalinks. Then I tested a purchase and everything worked just fine. I started reactivating your other plugins (I had to re-save the permalink each time I reactivated a plugin) and when I got to the LearnDash plugins, I got the "transaction" page instead of the Confirmation page again.
Do you still have a ticket open with them? Or have you heard back from them about the problem?
Posted 15 July 2014 - 12:33 PM
Unfortunately, I don't really have an answer for you. I haven't heard from the LearnDash team either, but that certainly doesn't mean they haven't contacted our Exchange developers directly.
As soon as I have any additional information, I'll let you know.
Reply to this Topic
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users