Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 07 July 2014 - 01:54 PM
I install your plugin on all of my clients' sites, and will purchase the Pro version if this is a feature. I have many clients that are getting log in attempts from Eastern Europe and Asia...and they have no users/members there.
Posted 07 July 2014 - 03:07 PM
The ability to Geo Ban an IP is a current planned feature. I don't have a timeline of when it'll be released, but it is coming. Below is a link to our public roadmap. You can see what's in the plans, vote and share your thoughts.
Please let me know if you have any other questions!